Company
About UsHow We WorkPublic Relations & CSRCareersContact Us
Services
Web & Mobile App DevelopmentData Engineering ServicesCloud Consulting ServicesAI & ML Based SolutionsQuality Assurance ServicesSalesforce Consulting ServicesHealthTech & MedTech SolutionsServiceNow Solutions
Resources
BlogsCase StudiesE-Books & Whitepapers
Latest Blog

The Ultimate Checklist for Migrating to Databricks Lakehouse

ServiceNow Solutions by Fission Labs

At Fission Labs, we help businesses transform their operations with cutting-edge ServiceNow solutions.

Our comprehensive offerings are designed to meet diverse business needs across IT, customer service, human resources, and security. Whether you need expert advice, seamless integration, or ongoing platform management, Fission Labs has the expertise to deliver.

Delivering Key Solutions to Help You Optimize Your ServiceNow Environment and Implement Best Practices

At Fission Labs, we offer a wide range of ServiceNow solutions designed to streamline operations, enhance user experiences, and drive business results. Our comprehensive services ensure your ServiceNow environment is fully optimized and aligned with industry best practices.

IT Service Management (ITSM)
Enhance service delivery, reduce downtime, and manage IT operations efficiently with our ITSM solutions.
Incident, Problem, and Change Management

Implement structured processes to resolve incidents, address problems, and manage change with minimal disruption.

Asset Management

Gain full visibility into your IT assets to improve utilization and manage asset lifecycles effectively.

Knowledge Management

Empower your teams with centralized knowledge to improve decision-making and service resolution times.

Service Catalog & Request Management

Simplify service delivery with a comprehensive service catalog and automated service request management.

Customer Service Management (CSM)
Deliver seamless customer experiences and maintain high levels of satisfaction through efficient case and knowledge management.
Case Management

Track, manage, and resolve customer issues with ease, improving response times and customer satisfaction.

Knowledge Management

Provide customers and agents with access to a unified knowledge base to accelerate issue resolution.

Community Management

Foster a collaborative customer community that supports peer-to-peer engagement and problem-solving.

Customer Satisfaction Surveys

Capture and analyze customer feedback to continually improve service levels and experiences.

Human Resources Management (HRM)
Transform your HR operations with automated, employee-centric processes that enhance productivity and engagement.
Employee Onboarding

Streamline the onboarding process with automated workflows that improve efficiency and reduce time to productivity.

Performance & Learning Management

Track employee performance and foster continuous development through integrated learning solutions.

Time & Attendance Management

Automate time tracking and attendance, ensuring compliance and accuracy.

Talent Acquisition

Enhance recruitment efforts with end-to-end tools that streamline the hiring process and improve candidate experience.

IT Operations Management (ITOM)
Optimize your IT infrastructure with enhanced visibility, performance analytics, and capacity planning.
Configuration Management Database (CMDB)

Maintain a complete and accurate view of your IT environment to optimize infrastructure management.

Discovery

Automatically discover devices, applications, and services to ensure your CMDB stays updated and accurate.

Performance Analytics & Capacity Planning

Make informed decisions with real-time insights into system performance and future capacity needs.

Security Operations Management (SecOps)
Strengthen your security posture with automated, integrated tools for threat detection, response, and management.
Security Incident Response Management (SIRM)

Respond to security incidents quickly and efficiently to minimize potential damage.

Vulnerability Management

Identify and remediate vulnerabilities before they can be exploited, reducing business risk.

Threat Intelligence

Leverage real-time threat data to address emerging security challenges proactively.

Security Orchestration & Automation

Automate security operations to reduce manual effort and respond faster to threats.

Platform Services
Maximize your ServiceNow platform with custom integrations, mobile solutions, and workflow automation.
Integration Hub

Seamlessly integrate ServiceNow with your enterprise applications and systems to create unified workflows.

Mobile Application Development

Enable your workforce to be productive on the go with custom mobile applications built on the ServiceNow platform.

App Engine

Build custom applications tailored to your business needs using ServiceNow’s App Engine.

Reporting & Analytics

Access powerful insights with advanced reporting tools that drive data-driven decision-making.

Workflow Automation

Automate repetitive tasks and workflows to reduce manual effort and increase operational efficiency.

Our Holistic Approach to ServiceNow Implementation

At Fission Labs, we take a holistic approach to ServiceNow implementation, ensuring that our solutions are tailored to meet the unique needs of your business. From strategic advisory to seamless execution and ongoing support, our expertise enables you to unlock the full potential of ServiceNow.

Advisory & Consulting
Leverage our deep expertise to align your ServiceNow investments with your strategic objectives.
Strategy & Roadmap

Define your ServiceNow journey with a tailored strategy that aligns with your long-term business goals.

Design Review

Ensure your ServiceNow architecture is scalable, secure, and optimized for peak performance.

Health Assessment

Conduct regular health checks to maintain the performance and stability of your ServiceNow environment.

Tools Consolidation

Simplify your operations by unifying disparate tools and systems into a cohesive ServiceNow ecosystem.

Implementation Services
Our implementation services support both new and existing environments, ensuring seamless integration into your business operations.
Greenfield & Brownfield Implementations

Whether you're building from scratch or modernizing legacy systems, we deliver efficient ServiceNow implementations that drive immediate value.

Upgrades & Migrations

Experience smooth transitions with minimal downtime as we manage upgrades and migrations that enhance your ServiceNow capabilities.

Process & UI/UX Design

We design intuitive processes and user-friendly interfaces to ensure smooth workflows and high user adoption.

Enterprise Integrations

Seamlessly connect ServiceNow to your existing enterprise applications, enabling unified workflows and optimized data exchange.

GenAI & Low Code Development

Harness the power of generative AI and low-code platforms to quickly create customized solutions tailored to your business needs.

Custom Application Development

We build bespoke applications on the ServiceNow platform that address your unique challenges and enable enhanced functionality.

Application Support & Managed Services
Our managed services ensure your ServiceNow platform remains optimized, secure, and scalable as your business evolves.
Support & Enhancements

We provide ongoing support to ensure your ServiceNow environment runs smoothly and adapts to your growing needs.

Upgrades

Keep your platform current with the latest ServiceNow releases while minimizing operational disruption.

24/7 Management

With around-the-clock monitoring and management, our team ensures that your platform performs at its best, maximizing uptime and minimizing risk.

A Few of Our Delivered ServiceNow Projects

ServiceNow ITAM
ServiceNow ITSM

Streamlining the Equipment Loan Process for Global Sales Operations with a Centralized Solution

We developed a centralized ServiceNow tool that unified the loan request systems across the Americas, EMEA, and APAC, ensuring consistency and compliance. The solution integrated with Salesforce, allowing sales engineers to easily request and track equipment loans within their CRM.

The solution streamlined the loan process, reducing request times and improving compliance across regions. Sales engineers gained real-time visibility into workflows, enhancing productivity.

Enhancing Workplace Services for a Global Enterprise

Fission Labs implemented a customized ServiceNow platform with a user-friendly self-service portal and mobile capabilities, streamlining access to IT, facilities, and HR services. Automated workflows further improved efficiency by reducing manual processes.

The client saw significant improvements in service efficiency and overall employee satisfaction, with enhanced accessibility and a more seamless workplace experience.

Partner with Fission Labs for Unparalleled Innovation and Expertise

Contact us today to discuss your project and embark on a transformative journey with Fission Labs.

Book A Free Consultation

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Our Parallel Development Services

As an boutique product development service provider we make your digital journey streamlined and smoother with our other comprehensive development services.

Fission Labs Project Implementation Approach

Think Big

3 DAY - DIGITAL WORKSHOP  |   Product Discovery
  • Organization Vision
  • As is & To be State Analysis
  • Tools, Platforms & Infra Evaluation
  • Data & Integration Points Analysis
  • Flexible & Modular Architecture Design
  • Product Strategy & MVP Design

Start Small

RAPID PROTOTYPING  |   MVP 1.0
  • Capacity Planning
  • Feature Prioritization
  • Key Modules Development
  • Feedback & Improve
  • Minimum Marketable Product Release
  • Product Strategy & MVP Design

Scale Fast

PRODUCTIONIZATION  |   Improve and Scale
  • Globally Scalable Multi-tenant Product
  • Data & Peripheral System Integration for Single Source of Truth
  • On-demand Scalable Infra
  • Continuous Monitoring & Security
  • Business Process Automation
  • Support & Maintenance (L2 & L3)

Delivery Models to Fit your Unique Needs

Whether your project demands sequential progress, agile delivery, or rapid application development, we’ve got you covered! Each delivery model is crafted with unique needs and challenges in mind to help you grow faster.

Milestone Delivery

There is no turning back

Agile Delivery

Changing requirements

Rapid Application Dev

MVP 1.0

Projects with highly structured, sequential and rigid requirements

Deliverables expected to be a stage-wise development following a single directional process

Its inherent linear structure well applicable for milestone-focused development

Projects with dynamic requirements and incremental delivery process

Deliverables expected to develop through multiple iterations over a timebound sprint

Cross-functional collaboration, frequent communication and early releases are the essentials

Developing a rapid tangible prototype/mockup for idea validation, stakeholder review or attract early-stage funding

Deliverables expected to be components that are independently functional

Consume production-ready platforms to rapidly prototype and test based on user feedback

Hear it from Our Happy Clients